Plans

Refund Policy

Last updated: September 19, 2026

This page explains when and how purchases on DQSQUAD can be refunded. It supplements the Terms of Use.

1. General rule

Balance top-ups, the purchase of a “full video”, a subscription and other digital services are digital goods delivered immediately after payment. Therefore, as a rule, paid purchases are non-refundable.

2. When we refund

  • Double charge or a payment made because of a system error;
  • Service not delivered through our fault or a technical failure that we could not fix;
  • Overpayment or a payment of a wrong amount, if the funds have not been used;
  • cases where a refund is expressly required by law.

3. When a refund is not possible

  • you changed your mind after receiving the service, watched the video or used the subscription;
  • the account is blocked for violating the Terms;
  • the purchase was made by someone else because you lost your password or access;
  • a cryptocurrency payment was sent to a wrong address, on a wrong network or in a wrong amount (we will help trace the payment but cannot guarantee a refund).

4. How to request a refund

  1. Write to [email protected] or to Telegram @dqsquadme within 14 days of the payment.
  2. State your username, the date and amount of the payment, the payment method, and attach the receipt or transaction ID.
  3. Describe the problem — what exactly was not delivered.

Requests are normally reviewed within 5–10 business days. An approved refund is credited to your site balance or to the original payment method where possible.

5. Disputed payments

If you dispute a payment through your bank or payment service without contacting us, we may temporarily restrict the account until the matter is clarified. We are always ready to resolve the issue directly — just contact support.